Contact us
Contact our team
Questions about the request form, your data or something you read on the site? Here is how to reach us and what we can help with.
Contact details
Reach our team
Email is the fastest way to reach us. We reply on business days, and you can also call or write to the mailing address below.
How to reach us
You can reach our team by email at the getintouch address listed in the contact card, by phone at (888) 865-2332, or by mail at 8217 Magnolia Boulevard, Suite 593, Montpelier, VT 05602.
| Channel | Details |
|---|---|
| getintouch@ address in the contact card and footer; replies within one to two business days | |
| Phone | (888) 865-2332 |
| 8217 Magnolia Boulevard, Suite 593, Montpelier, VT 05602 |
Please do not send Social Security numbers, bank account numbers or photos of ID documents by email. We will never ask for them that way.
When to expect a reply
Most emails receive a reply within one to two business days. Phone calls are answered during regular business hours, Eastern Time, and mailed letters can take a week or more to reach us and be answered.
Privacy requests, such as asking us to delete or stop sharing your information, are logged on the day they arrive and handled within the time frames described in our privacy policy.
What we can help with
Our team can answer questions about how the request form works, which information you shared with us, privacy and marketing choices, and anything you read on our pages.
- How your request was passed to the network and what happens next.
- Stopping further contact from us or updating your preferences.
- Requests to access or delete the information you submitted.
- Corrections or feedback on our guides and rate tables.
Questions that belong with your lender
Questions about a specific loan, such as a balance, a due date, a payment or an approval decision, need to go to the lender named in your agreement, because we never hold or service any loan.
Your loan agreement and the lender's welcome email list its customer service details. If you cannot tell which lender you are dealing with, contact us and we will help you find out. To understand the split between our role and the lender's, see how our request process works.
Free to use
Ready to compare personal loan offers?
One free request, no obligation to accept. Lenders in the network decide and fund.